Privacy Policy

Matter and Gas ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and AI-powered document processing platform.

Information You Provide

• Account Information: Name, email address, and authentication credentials when you create an account.
• Contact Information: Information you provide when submitting our contact form, including your name and email address.
• Documents and Content: Files you upload for processing through our platform.
• Communications: Messages and correspondence you send to us.

Information Collected Automatically

• Usage Data: Information about how you interact with our services, including features used and actions taken.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.

• Provide, maintain, and improve our services
• Process your documents using AI-powered analysis
• Authenticate your identity and manage your account
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS) and at rest (AES-256).
• Access Controls: Strict authentication and authorization mechanisms.
• Infrastructure: Our services run on AWS with SOC 2 compliant infrastructure.
• Document Privacy: Your uploaded documents are stored in isolated, encrypted storage and are only accessible to you.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services (e.g., cloud hosting, AI model providers), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Data Portability: Request your data in a portable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required for legal or legitimate business purposes.

Cookies and Tracking

We use essential cookies to enable core functionality such as authentication and security. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.